Terms and Conditions

1. Introduction

Welcome to Swift Commerce (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of the Swift Commerce plugin, website (swiftcommerce.io), and related services (collectively, the “Service”).

By purchasing, downloading, installing, or using Swift Commerce, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Service.

2. Definitions

  • “Plugin” refers to the Swift Commerce WordPress plugin, including both the free version available on WordPress.org and the Pro version available for purchase.
  • “Free Version” refers to Swift Commerce available on WordPress.org with limited features.
  • “Pro Version” refers to the premium Swift Commerce Pro plugin with extended features, available for purchase.
  • “License” refers to the permission granted to use the Pro Version on a specified number of websites.
  • “License Key” refers to the unique activation code provided upon purchase.
  • “Site” or “Website” refers to a single WordPress installation on a unique domain.
  • “User,” “You,” “Your” refers to the individual or entity purchasing or using our Service.

3. License Grant

3.1 Free Version

The Free Version of Swift Commerce is licensed under the GNU General Public License v2 (GPL-2.0) or later. You may use, modify, and distribute the Free Version in accordance with the GPL license terms.

3.2 Pro Version

Upon purchase of the Pro Version, we grant you a limited, non-exclusive, non-transferable license to:

  • Install and use Swift Commerce Pro on the number of websites specified by your purchased plan:
    • Starter Plan: 1 website
    • Business Plan: 3 websites
    • Agency Plan: 100 websites

3.3 License Restrictions

You may NOT:

  • Redistribute, resell, lease, license, or sublicense the Pro Version
  • Share your License Key with third parties
  • Use one License Key on more websites than your plan permits
  • Remove or alter any proprietary notices, labels, or marks
  • Use the Plugin for any unlawful purpose

3.4 License Activation

The Pro Version requires license activation via our licensing system (powered by Freemius). You must maintain a valid, activated license to receive updates and support.

4. Purchases and Payments

4.1 Pricing

All prices are listed on our website at swiftcommerce.io/pricing and are subject to change. Prices are displayed in USD unless otherwise stated.

4.2 Payment Processing

Payments are processed securely through Freemius, our authorized payment processor. We accept major credit cards and PayPal. By making a purchase, you also agree to Freemius’s terms of service.

4.3 Subscription Billing

Pro licenses are sold as annual subscriptions. Your license will automatically renew each year unless cancelled before the renewal date. You will be notified before renewal.

4.4 Taxes

Prices may be subject to applicable taxes (VAT, GST, sales tax) based on your location. Taxes will be calculated and displayed at checkout.

5. Refund Policy

5.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all Pro Version purchases. If you are not satisfied with Swift Commerce Pro for any reason, you may request a full refund within 30 days of your original purchase date.

5.2 Refund Process

To request a refund:

  • Contact us at support@swiftcommerce.io
  • Include your order number and the email used for purchase
  • Refunds are processed within 5-10 business days

5.3 Refund Exclusions

Refunds are NOT available for:

  • Requests made after 30 days from purchase
  • License renewals (you may cancel auto-renewal instead)
  • Purchases where the Plugin was used to violate these Terms

5.4 Post-Refund

Upon refund approval, your License Key will be deactivated, and you must uninstall Swift Commerce Pro from all websites.

6. Updates and Support

6.1 Updates

Active license holders are entitled to receive all Plugin updates, including new features, improvements, and security patches, for the duration of their license period.

6.2 Support

We provide email-based technical support for Pro Version customers with active licenses. Support includes:

  • Installation and activation assistance
  • Configuration guidance
  • Bug reports and troubleshooting
  • Feature usage questions

6.3 Support Exclusions

Support does NOT include:

  • Customization or development services
  • Third-party plugin or theme conflicts (though we will assist in identifying issues)
  • Server configuration or hosting issues
  • Training or consulting services

6.4 Support Response Time

We aim to respond to all support requests within 24-48 business hours. Complex issues may require additional time.

7. Intellectual Property

7.1 Ownership

Swift Commerce, including all code, design, graphics, logos, and documentation, is owned by Swift Commerce and protected by copyright and intellectual property laws.

7.2 Trademarks

“Swift Commerce” and our logo are trademarks of Swift Commerce. You may not use our trademarks without prior written permission.

7.3 User Content

You retain ownership of any content, data, or configurations you create using the Plugin. We claim no ownership over your website content.

8. Third-Party Services and Dependencies

8.1 WordPress and WooCommerce

Swift Commerce is designed to work with WordPress and WooCommerce. We are not affiliated with or endorsed by WordPress, WooCommerce, or Automattic. You must comply with their respective terms of service.

8.2 Third-Party Integrations

Certain features may integrate with third-party services (e.g., Google reCAPTCHA, payment gateways, shipping carriers). Your use of these services is subject to their respective terms and privacy policies.

8.3 No Warranty for Third Parties

We are not responsible for the availability, accuracy, or functionality of third-party services.

9. Disclaimer of Warranties

THE PLUGIN IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY OR RELIABILITY

We do not warrant that:

  • The Plugin will meet your specific requirements
  • The Plugin will be uninterrupted, timely, secure, or error-free
  • Results obtained from using the Plugin will be accurate
  • Any errors will be corrected

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SWIFT COMMERCE SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Damages arising from your use or inability to use the Plugin
  • Damages resulting from unauthorized access to your data
  • Any amount exceeding the total fees paid by you in the 12 months preceding the claim

11. Indemnification

You agree to indemnify, defend, and hold harmless Swift Commerce, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • Your use of the Plugin
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your violation of applicable laws or regulations

12. Termination

12.1 Termination by You

You may stop using the Plugin at any time. To cancel your subscription, contact us or manage your subscription through your Freemius account.

12.2 Termination by Us

We reserve the right to suspend or terminate your license if you:

  • Violate these Terms
  • Engage in fraudulent activity
  • Fail to pay applicable fees

12.3 Effect of Termination

Upon termination:

  • Your License Key will be deactivated
  • You must uninstall the Pro Version from all websites
  • You will lose access to updates and support
  • Provisions that by nature should survive will remain in effect

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of the Plugin after changes constitutes acceptance of the modified Terms.

We will notify existing customers of material changes via email.

14. Governing Law and Disputes

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [YOUR JURISDICTION – e.g., “the State of Delaware, United States” or your country/state], without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration or the courts of the United Arab Emirates.

15. General Provisions

15.1 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Swift Commerce.

15.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

15.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction.

16. Contact Information

For questions about these Terms, please contact us:

Swift Commerce