1. Introduction
Swift Commerce (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (swiftcommerce.io) and use our WordPress plugin.
By using our website or plugin, you consent to the data practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
Account & Purchase Information:
- Name
- Email address
- Billing address
- Payment information (processed securely by Freemius; we do not store full credit card numbers)
- Company name (if applicable)
Support Communications:
- Email correspondence
- Support ticket content
- Feedback and survey responses
2.2 Information Collected Automatically
Website Analytics:
- IP address (anonymized where required by law)
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Date and time of visits
Plugin Usage Data (via Freemius SDK):
- WordPress version
- PHP version
- Plugin version
- Active theme name
- Server environment (e.g., Apache, Nginx)
- Site URL (for license activation)
- Admin email (for license management)
- Plugin settings and feature usage (aggregated, non-personal)
- Activation/deactivation events
2.3 Information We Do NOT Collect
We do NOT collect or have access to:
- Your customers’ personal data
- WooCommerce order information
- Payment or credit card details of your customers
- Product data or pricing
- Any data stored in your WordPress database beyond plugin settings
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Delivery
- Process purchases and manage subscriptions
- Activate and validate licenses
- Provide plugin updates
- Deliver customer support
3.2 Communication
- Send purchase confirmations and receipts
- Notify you of license expiration or renewal
- Respond to support requests
- Send important product updates and security notices
3.3 Marketing (With Consent)
- Send newsletters and promotional content (only if you opt-in)
- Inform you about new features, products, or offers
- You may unsubscribe at any time
3.4 Improvement & Analytics
- Analyze plugin usage to improve features
- Identify and fix bugs
- Understand user needs and preferences
- Monitor website performance
3.5 Legal & Security
- Prevent fraud and abuse
- Enforce our Terms and Conditions
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process personal data under the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Purchase processing | Contract performance |
| License management | Contract performance |
| Customer support | Contract performance |
| Product updates & security notices | Legitimate interest |
| Marketing emails | Consent (opt-in) |
| Analytics & improvement | Legitimate interest |
| Legal compliance | Legal obligation |
5. Data Sharing and Disclosure
5.1 Service Providers
We share data with trusted third-party service providers who assist in operating our business:
| Provider | Purpose | Data Shared |
|---|---|---|
| Freemius | Payment processing, licensing, analytics | Name, email, billing info, site URL, plugin data |
| Email Service Provider | Transactional and marketing emails | Name, email address |
| Analytics Provider | Website analytics | Anonymized usage data |
| Hosting Provider | Website hosting | Server logs |
All service providers are contractually obligated to protect your data and use it only for specified purposes.
5.2 Legal Requirements
We may disclose your information if required to:
- Comply with a legal obligation, court order, or government request
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our Terms and Conditions
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
5.4 No Sale of Personal Data
We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Freemius Integration
Our plugin uses the Freemius SDK for licensing, payments, and analytics. By using Swift Commerce Pro, you acknowledge that Freemius may collect:
- Site URL and admin email (for license activation)
- Plugin and WordPress environment data
- Anonymized usage statistics
For more information, please review the Freemius Privacy Policy.
Opt-Out: During plugin activation, you may choose to skip or opt out of sharing non-essential data with Freemius.
7. Cookies and Tracking Technologies
7.1 Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Site functionality, session management | Session |
| Authentication | Remember logged-in users | 30 days |
| Analytics | Understand website usage | Up to 2 years |
| Preference | Remember user settings | 1 year |
7.2 Third-Party Cookies
We may use third-party services (e.g., Google Analytics) that set their own cookies. These are governed by their respective privacy policies.
7.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 3 years |
| Purchase records | 7 years (legal/tax requirements) |
| Support communications | 3 years after resolution |
| Marketing preferences | Until you unsubscribe |
| Analytics data | 26 months |
| Server logs | 90 days |
After the retention period, data is securely deleted or anonymized.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- SSL/TLS encryption for all data transmission
- Secure payment processing via Freemius (PCI-DSS compliant)
- Regular security audits and updates
- Access controls limiting employee access to data
- Secure data storage with reputable providers
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
10. Your Privacy Rights
10.1 Rights for All Users
You have the right to:
- Access your personal data we hold
- Correct inaccurate or incomplete data
- Delete your personal data (subject to legal obligations)
- Opt-out of marketing communications
- Withdraw consent where processing is based on consent
10.2 Additional Rights for EEA Residents (GDPR)
- Data portability – Receive your data in a structured, machine-readable format
- Restrict processing – Limit how we use your data
- Object to processing – Object to processing based on legitimate interests
- Lodge a complaint – File a complaint with your local data protection authority
10.3 Additional Rights for California Residents (CCPA)
- Know what personal information is collected
- Delete your personal information
- Opt-out of sale of personal information (we do not sell data)
- Non-discrimination – Equal service regardless of exercising privacy rights
10.4 Exercising Your Rights
To exercise any of these rights, contact us at:
- Email: privacy@swiftcommerce.io
- We will respond within 30 days (or as required by applicable law)
We may need to verify your identity before processing requests.
11. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) for EEA data transfers
- Service providers committed to data protection
- Compliance with applicable data transfer regulations
12. Children’s Privacy
Swift Commerce is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
14. Plugin Data Handling
14.1 Data Stored by the Plugin
Swift Commerce stores the following data in your WordPress database:
- Plugin settings and configurations
- Wishlist data (product IDs, user associations)
- Back-in-stock notification subscriptions
- Checkout field configurations
- Other feature-specific settings
This data remains on YOUR server. We do not have access to it.
14.2 Your Responsibility
As a website owner using Swift Commerce, you are responsible for:
- Your own website’s privacy policy
- How you handle your customers’ data
- Compliance with applicable privacy laws (GDPR, CCPA, etc.)
- Obtaining necessary consents from your users
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
For material changes, we will notify you via:
- Email (for registered users)
- Prominent notice on our website
Continued use of our services after changes constitutes acceptance of the updated policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Swift Commerce
- Privacy Inquiries: privacy@swiftcommerce.io
- General Support: support@swiftcommerce.io
- Website: https://swiftcommerce.io
Data Protection Contact:
For GDPR-related inquiries, you may also contact our designated privacy contact at privacy@swiftcommerce.io.
17. Data Controller Information
For the purposes of applicable data protection laws:
Data Controller:
Swift Commerce
Business Bay, Dubai
United Arab Emirates
Email: privacy@swiftcommerce.io